In order to address some requests from DirecTV customers, the company has launched a menu update that they began rolling out in summer 2018. As more and more DirecTV customers get this menu update, there are a lot of questions out there about what customers can expect from the changes. This menu update offers a lot of benefits when it comes to navigation and convenience, and it probably won’t be as disruptive to your user experience as you might fear. Read on for answers to a few of the most commonly asked questions about the menu change for DirecTV in San Bernardino County:
- Will I lose my DVR content when the menu changes? One of the biggest concerns among existing DirecTV customers when it comes to the menu change is whether it will affect their DVR content. The good news is that the menu update won’t change your DVR content library or settings in any way. You will still be able to access all of the content that you’ve recorded and maintain your existing recording settings. However, the menu change will make it easier for you to navigate your library and toggle your DVR settings as needed.
- Do I have to manually get the update? If you haven’t received the update yet, don’t worry—you don’t have to do anything manually to get your new menu up and running. This menu change is being rolled out automatically for DirecTV customers and no extra steps are necessary on your part. Once the update is rolled out for you, you can begin using the new menu and enjoying all of the great features the new and improved interface has to offer.
- Can I go back to the previous menu configuration? Lots of people enjoy the existing menu configuration and aren’t thrilled about the prospect of getting used to a whole new menu setup. Unfortunately, you won’t be able to switch back to the previous menu after you’ve received the update. While new menus certainly take some getting used to at first, you will get the hang of the new configuration, and you might even find that you like it better than the previous menu.
- What if I have problems with the interface? If you are having a hard time adapting to the new menu or there are features and settings that don’t seem to be working properly, you can reach out to customer service at DirecTV or contact a professional who specializes in DirecTV systems. They will be able to help you troubleshoot any problems and answer questions you have about using the new interface.
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If you have more questions about the changes that you can expect as a customer of DirecTV, reach out to JDS Systems. We specialize in satellite TV and internet system sales, installation and repairs. With years of experience providing high quality, professional services to our customers, we are confident that our team can provide you with a great service experience. Give us a call today to get started with a service quote!